Frequently Asked Questions
Everything you need to know about your CAMILLA journey.
How do I care for my CAMILLA silk garments?
To preserve the intricate hand-beaded details and vibrant silk, we recommend professional dry cleaning or a gentle hand wash using specialized silk detergent. Avoid wringing and dry flat in the shade.
What is your return policy for online orders?
We offer returns on full-priced items within 30 days of purchase, provided they are in original condition with tags attached. Sale items may be eligible for store credit only unless deemed faulty.
How long does domestic and international shipping take?
Domestic express shipping typically takes 1-3 business days. International orders are dispatched via DHL Express and generally arrive within 3-7 business days depending on your location.
Can I track my order once it has been placed?
Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking link to monitor your delivery's progress in real-time.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and flexible payment options such as Afterpay and Klarna.
How do I find my perfect size?
Each product page features a detailed size guide. Our silhouettes often feature relaxed fits or adjustable ties; if you are between sizes, we recommend referring to the specific garment measurements provided.